Refund and Returns Policy

Last updated: July 30, 2024

Overview

At Pavanello, operating weltria.top, we are committed to providing you with high-quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

Conditions for Return

For an item to be eligible for a return and a full refund, it must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags, labels, and accessories still attached and intact.
  • The item must not be a final sale item or explicitly marked as non-returnable.
  • You must provide proof of purchase (your order number or receipt).

Items that do not meet these conditions may be subject to a partial refund, store credit, or refusal of return.

Items Not Eligible for Return

Certain types of items cannot be returned. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Customized or personalized items

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team within the 30-day return window by emailing [email protected] or calling us at 412-997-9929.
  2. Provide Information: Please provide your order number and a brief explanation of why you wish to return the item.
  3. Receive Instructions: Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send items back without an RMA number, as it may delay or prevent your refund.
  4. Package Your Item: Carefully package the item in its original packaging, including all accessories, and clearly mark the RMA number on the outside of the package.
  5. Ship Your Item: Ship the item to the address provided by our customer service team. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  6. Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the item’s condition and adherence to our return policy.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account after our processing is complete.

If you haven’t received a refund yet after the stated period, please:

  • First, check your bank account again.
  • Then, contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item for a different size, color, or a different product, please contact us at [email protected] to arrange the exchange. Exchanges are subject to product availability and adherence to the return conditions mentioned above. The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of receipt) at [email protected] or call us at 412-997-9929 with details of the product and the defect. We will provide instructions on how to return the item for a replacement or a full refund, including covering the return shipping costs for valid damaged/defective claims.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us: